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Agreement

itroz Digital Agency rules and regulations for using all services.

Article 1: Definitions and Identity of the Parties

  1. Buyer (Client / Customer): Any natural or legal person whose information is registered in the Itroz user portal and database, and under whose account the purchased services or projects are managed.
  2. Provider (Contractor): "Ideh Tejarat Rooz" operating under the commercial brand "Itroz", holding an official e-Commerce trust symbol (Enamad) from the Ministry of Industry, Mine and Trade, and official permits from the Ministry of Culture and Islamic Guidance, operating via the website https://itroz.com, hereinafter referred to as the "Provider".
  3. Legal Representative: The individual formally designated by the Buyer whose instructions, approvals, and communications legally bind the Buyer in full.
  4. Service: Any software development, web design, mobile app development, SEO, digital infrastructure, cloud/dedicated servers, hosting, domain registration, and technical consultancy provided by Itroz.
  5. Service Delivery: Providing access credentials, launching/deploying the project, or formally notifying the completion of deliverables via the client portal or official communication channels.

Article 2: Identity Verification and Registration Obligations

  1. The Buyer must provide accurate, authentic, and complete identification details, postal address, and contact numbers. The Buyer is strictly responsible for updating any changed information in the portal. Itroz assumes no liability for failed communications resulting from outdated information.
  2. Assigning or delegating contractual rights and obligations to third parties is strictly prohibited without prior written consent from Itroz.
  3. Itroz reserves the right to request verified identification documents (national ID, corporate registry documents, official gazette notices) at any time. Failure to provide requested documentation within the specified timeframe entitles Itroz to suspend services and revoke ownership privileges. Itroz bears no obligation to verify the authenticity of third-party signatures.

Article 3: Client Cooperation, Information Submission & Follow-up (Mandatory Response Clauses)

  1. Initial Data Submission Deadline: The Buyer is required to submit all necessary assets, documentation, credentials, and requirements within a maximum period of 14 calendar days (two weeks) from invoice payment or order placement. Failure to provide the required data within this timeframe will result in the immediate cancellation and termination of the service; due to team allocation and reserved technical capacity, no refunds will be issued under any circumstances.
  2. Mandatory Response During Project Execution: If the continuation, review, milestone approval, testing, or completion of a project requires feedback, verification, or communication from the Client, and the Client (or their designated representative) fails to respond to official phone calls, support tickets, emails, or messages for 14 consecutive calendar days (two weeks):
    • The Provider reserves the absolute right to place the project/service into permanent suspension.
    • All paid funds will be retained as non-refundable compensation for allocated resources, workflow disruption, and schedule delays.
    • Ownership rights to the project, services, licenses, and deliverables are fully revoked until formal settlement. Reactivation is subject to late penalties, downtime compensation fees, and final approval from the technical department.
  3. Project delivery schedules are calculated only after complete and verified submission of all required assets by the Client. Official business days will be measured strictly from that confirmation date.

Article 4: Financial Terms, Delays, and Asset Ownership

  1. The Buyer must settle all invoices within the specified due dates. Failure or delay in payment entitles Itroz to unilaterally suspend or cancel the service.
  2. Upon deployment and launch, if the final balance remains unpaid after 30 calendar days, the advance deposit will be forfeited without refund. Furthermore, all deliverables outlined in the invoice (source code, design assets, software licenses, themes, hosting, and domains) remain the exclusive legal property of Itroz until full payment is received.
  3. After 30 days from project delivery, any outstanding balance will incur a daily late fee of 5% of the total invoice amount, plus an administrative reactivation fee ranging between 500,000 and 5,000,000 IRR.
  4. If deferred payment checks are accepted as an accommodation, any bounced or dishonored check will result in immediate service suspension. All legal costs, collection fees, and damages will be billed to the Buyer. Itroz reserves the right to offset unpaid balances against other assets or active services owned by the Buyer.
  5. No new services or technical support will be extended to accounts carrying overdue balances.

Article 5: Cancellation, Termination, and Warranty Policy

  1. Cancellation and refund requests are accepted strictly within 24 hours of placing an order. Non-refundable third-party costs (such as domain registration or software licenses) will be deducted from the refund balance.
  2. Active and delivered services are not eligible for downgrade to lower-tier plans.
  3. Releasing server credentials, root access, or administrative credentials to the Buyer or their representatives terminates Itroz's supervisory role and immediately voids all technical warranties.
  4. In design and web development projects, client approval on the staging environment or the Online Design Center (pro.itroz.com) constitutes irrevocable final acceptance. Itroz assumes no responsibility for issues resulting from migrating to external host environments.

Article 6: Acceptable Use Policy (AUP), Security & Content

  1. Services must be used strictly for legitimate purposes and in compliance with the laws of the Islamic Republic of Iran and international WTO copyright regulations. Distributing, hosting, or publishing pirated materials, cracked software, unlicensed media, or copyright-infringing content is strictly prohibited.
  2. Any transmission of unsolicited bulk emails (Spam), running spam scripts, hosting P2P applications (such as BitTorrent), unauthorized port scanning, network snooping, or hacking attempts will cause instant, permanent termination without refund.
  3. If an assigned IP address is blacklisted or blocked by telecom operators, filtering committees, or infrastructure authorities, Itroz bears no obligation to replace the IP or issue a refund.
  4. All communications (tickets, official letters, and contractual documents) between the parties are confidential. Any public publication or disclosure without written approval from Itroz is subject to legal action.

Article 7: Support Standards and Data Backups

  1. The official communication channel for technical support is strictly the Itroz Client Portal Ticketing System. Standard requests are answered within 24 working hours; complex inquiries requiring technical analysis may take up to 7 working days.
  2. Support requests exceeding standard plan obligations (such as external application debugging, custom third-party integrations, or malware cleanup) will be billed at standard hourly support rates prior to execution.
  3. Data Backup Disclaimer: The Buyer holds sole responsibility for routinely backing up all website files, databases, and assets. Itroz assumes no liability for corrupted, lost, or unrecoverable data, except where automated backup coverage is explicitly defined and guaranteed in the purchased plan.

Article 8: Domains and Third-Party Registrars

  1. Itroz functions solely as an intermediary registrar for national (.ir via IRNIC) and international domains. Itroz is not liable for registration rejections, registry downtime, verification delays, ICANN policy adjustments, or sanction restrictions. International Whois records serve as the official validity benchmark.
  2. Domain transfer requests away from Itroz require an official written letter on company letterhead signed and sealed by the authorized signee via the client ticket desk.

Article 9: Disclaimer, Force Majeure, and Limitation of Liability

  1. Force Majeure: Itroz is not liable for failures or performance delays arising from acts of God, natural disasters, war, civil unrest, strikes, internet gateway blackouts, regulatory sanctions, foreign exchange embargoes, or government restrictions.
  2. Limitation of Liability: Under any legal circumstance or established fault determined by arbitration authorities, Itroz's aggregate liability is strictly capped at the net amount paid by the Buyer for that specific service. The Buyer waives all claims to indirect, incidental, punitive, or consequential business damages.
  3. Paying an invoice, placing an order, or continuing to use Itroz services constitutes full reading, clear understanding, and legally binding acceptance of all terms contained herein without requiring a physical signature.

Last updated: 2026/10/02